Charity Sector Looks To Improve Complaint Handling

Major peak bodies in the not-for-profit sector have launched a “desperately needed” policy to improve how charities handle complaints.

These 11 peak national bodies – including the Australian Council for International Development, Community Council for Australia, Fundraising Institute Australia and Justice Connect – unveiled this initiative on Monday.

The policy is designed to ensure that complaints are handled confidentially and safely by charities, to enhance community trust and confidence in the sector.

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