ATO recently released their Dispute management plan(DMP) for 2012-13. It outlines their approach in resolving tax and superannuation disputes you may have with the ATO. It covers disputes relating to debt, complaints, access to information, compensation claims, procurement and their employees
The DMP outlines practical steps to resolve disputes early, whenever possible, improve two-way communication, make professional-to-professional services for registered tax agents more widely available, ensure decision makers are involved at the right time, continue to train our staff to better handle disputes, use feedback and consultation to make on-going improvements, increase the number of people using dispute resolution processes such as negotiation, case conferencing, mediation and conciliation.
Click here for theDispute management plan 2012-13andDisputes policythat supports the DMP.
